All server tests fail and I am not able to send or receive email using Outlook 2007 regardless of what the settings are (new or previous). I too have the same issues using MS Outlook 2007 except that I changed all the setting to update the servers according to Verizon’s instructions and it still does not allow me to send or receive email. I have no idea why one account worked with incoming and outgoing while the other failed but I do know all my Outlook accounts are now in FULL compliance with ALL changes specified by Verizon in the following link.

I have now changed the server settings in all accounts to pop and smtp and all is well. The solution after trying many things I finally got her account to work by changing her account server settings from incoming to pop and outgoing to smtp as specified by Verizon a while back (my bad for missing that step I guess). I was baffled, two accounts with the same settings using the same Outlook software, one worked, one did not. I suspected an Outlook password storage issue but when I set her account up as a new account on my laptop and got the same failure I knew it was not computer specific so could not be an Outlook issue. I used her password to log in to her Verizon account so I knew it was not a Verizon password issue. When I tested my account with EXACTLY the same Verizon settings it worked just fine. I found it was a failing to connect to the server. Life was good until two days ago when my wife told me her Outlook email account kept failing. I made her email account the default and disabled mine from the Send/Receive function but I left it there, just in case.Īs the home system administrator I had made the Verizon requested account changes to the ports and SSL settings a few months ago. As my wife stated to use the computer more frequently to insure peace and harmony I purchased a laptop so this is now the computer only my wife uses. Several years ago I had set up our jointly used computer via Outlook 2007 with two separate Verizon email accounts, one for me, one for my wife.

Mail on mac keeps asking for password